Customer Support
Find help for your DEVON robot
Search setup guides, track an order, and review warranty documentation in one place. Start with the topic that matches your pool and model.
Support topics
Shipping, warranty, and upkeep
Clear steps for the questions owners ask most often.
Shipping & Returns
Shipping and return steps
Review how orders ship across the United States, how to start a return, and what to expect from each step of the process.
Warranty
Warranty claim procedure
See which coverage applies to your model, what documentation to prepare, and how to request review of a claim with our team.
Maintenance
Routine robot care
Follow seasonal startup guidance, empty and rinse the filter basket, and clean the impeller so your robot keeps running as designed.
Need help with an existing order?
Our support team can answer questions about your order, your warranty, or replacement parts. Reach out and we will route your request.